Cancelling your subscription
You can cancel your Basic or Pro subscription at any time from within the app (Profile → Subscription). Cancellation stops all future billing immediately.
- Your subscription remains active until the end of the billing period you have already paid for.
- After that period ends, your account will not be charged again and access to paid features will be restricted until you resubscribe.
Refunds
Amounts already charged for the current billing period are non-refundable — cancelling stops future renewals but does not refund the current cycle.
The one exception is a billing error: if you were charged incorrectly, charged more than once for the same period, or a payment failed but was still deducted, contact us at info@polytechnique.in with your registered email and payment reference, and we will investigate and issue a refund for the erroneous charge via Razorpay to your original payment method.
How to cancel
On the web (arogyakosha.in, billed via Razorpay):
- Log in to ArogyaKosha and open Profile → Subscription.
- Choose to cancel your active plan.
- You'll retain access until the end of the period already paid for.
On Android (billed via Google Play): the subscription is sold and billed by Google, so it's managed there, not in the app — open the Play Store app → Profile icon → Payments & subscriptions → Subscriptions → ArogyaKosha and cancel from there. This is a Google Play requirement, not a choice we've made.
If you're unable to access the app or Play Store to cancel, email info@polytechnique.in from your registered account email and we will guide you or process it for you where we are able to.
Contact for billing questions
For any billing or refund query, reach us at info@polytechnique.in.
Last updated: August 2026 · Effective: August 2026